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Web Engineering/5 Weeks Sprint/Clean & Fast Win
TEZrideEmergency Healthcare Ambulance Booking & Dispatch Engine

TEZrideEmergency Healthcare Ambulance Booking & Dispatch Engine: "A booking system that gets an ambulance moving to a patient in under 45 seconds."

02 / THE PROBLEM

Critical Delays in High-Stress Trauma Windows

When a medical emergency strikes, patients and frantic family members lose precious minutes trying to call fragmented private ambulance services. Operators struggle to pinpoint patient coordinates over chaotic phone calls, leading to wrong vehicle types or wrong hospital routing.

KEY PAIN POINTS BEFORE THIS EXISTED
Panicked callers forced to repeat location directions multiple times
Call centers dispatching basic vans for patients needing ICU life support
Zero live transit visibility for waiting emergency room triage teams
03 / THE APPROACH

Zero-Friction SOS Design Built for Panic Scenarios

Instead of overwhelming users with multi-step registration forms during an emergency, we designed a single-tap SOS interface that instantly captures GPS coordinates, lets the user select the required care tier, and dispatches the nearest ambulance automatically.

DECISION 01

One-Tap SOS Ingestion

Eliminated user account creation entirely for emergency bookings to save critical seconds.

DECISION 02

Visual Care Tiers

Grouped complex medical vehicle specifications into 4 intuitive categories (Basic Support, Advanced Life Support, ICU, Neonatal) with clear visual icons.

DECISION 03

Live Share Link for ER Ward

Created an automated SMS link that lets receiving hospital emergency rooms track the incoming ambulance's live position in real time.

04 / WHAT IT DOES

Fast, Dependable Emergency Response in 3 Steps

A streamlined web experience that connects distressed callers directly with qualified ambulance operators.

01

Instant Location SOS

Detects caller GPS coordinates instantly and allows one-tap confirmation without typing addresses.

Interface Detail: Mobile interface showing prominent red SOS trigger button with instant GPS pin
02

Smart Operator Dispatch Terminal

Hospital and fleet operators see incoming requests on a live map with 15-second auto-assignment counts.

Interface Detail: Dispatcher dashboard displaying nearest active vehicle distance and ETA vectors
03

Live GPS Family & Hospital Tracker

Streams exact driver location and traffic-adjusted arrival time to both patient's family and hospital trauma staff.

Interface Detail: Real-time interactive route map showing ambulance vehicle progressing toward patient
05 / OUTCOME & IMPACT

Sub-Minute Response Speed When Lives Depend On It

<45s
Dispatch Latency
Time from SOS tap to assigned ambulance moving
32%
Faster Arrival
Reduction in median arrival time across operating corridors
100%
Dispatch Precision
Zero equipment mismatched dispatches

TEZride transformed emergency healthcare transport into a clean, fast, sub-minute booking experience that gives families clarity during high-stress moments.

Live in Production — Processing real-time emergency dispatch requests.
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BESPOKE DEVELOPMENT

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06 / TECH STACK & INFRASTRUCTURE FOOTER
Technical Details
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